Terms & Conditions
1. Terms & Conditions
Effective Date: 2015-03-01
Last Updated: 2025-03-04
Introduction
These Terms & Conditions govern the use of services provided by Journey 2 Health ("we," "us," "our"). By engaging with our services or website, you agree to the following terms.
1. Scope of Services
Journey 2 Health offers wellness coaching, nutritional assessments, health consultations, and fitness guidance. Our services are not a substitute for professional medical treatment.
2. Payment Terms & Refunds
- All payments are due upfront at the time of booking.
- Booking fees are non-refundable but can be transferred if rescheduled 72 hours in advance.
- No refunds will be issued once a service has been rendered.
3. Client Responsibilities
Clients must provide accurate health information and follow all recommended protocols. We are not responsible for any adverse reactions due to misinformation.
4. Limitation of Liability
We are not responsible for any injuries, allergic reactions, or negative outcomes from wellness programs. Always consult a medical professional before making health changes.
5. Governing Law
This agreement is governed by South African law and any disputes must be settled within the legal jurisdiction of South Africa.
6. Contact Us
For questions about these policies, contact us at:
📧 Email: vanessa@journey2health.co.za
📞 Phone: 082 645 5848
By engaging with Journey 2 Health, you acknowledge and accept these policies.
Last Updated: 2025-03-04
Bookings, Refund & Cancellation Policy
2. Refund & Cancellation Policy
Effective Date: 2015-03-01
Last Updated: 2025-03-04
3. No-Shows & Late Cancellations
- If a client fails to show up or cancels less than 24 hours in advance, the full session fee is charged.
- Late arrivals beyond 15 minutes may result in a shortened session.
4. Exceptions
We understand emergencies happen. We may, at our discretion, waive fees for extenuating circumstances.
At Journey to Health, we value your time and appreciate your trust in our services. To ensure the best experience for all clients and manage our schedule efficiently, we have implemented the following booking and cancellation policy.
1. Booking Fees & Payments
A non-refundable booking fee is required to confirm all appointments.
🔹 This fee secures your appointment and will be credited towards your service on the day of your appointment.
🔹 If you reschedule with at least 72 hours' notice, your fee will be transferred to your new appointment.
🔹 If you cancel less than 72 hours before your appointment or do not show up, the booking fee is forfeited, and a new booking fee will be required for future appointments.
2. Rescheduling & Cancellations
We understand that unexpected situations may arise. However, to be fair to all clients, we have the following policy:
✔️ Rescheduling: You may reschedule once with a minimum of 72 hours' notice without losing your booking fee.
❌ Late Cancellations & No-Shows: If you cancel with less than 72 hours’ notice or do not show up, the booking fee is non-refundable, and a new fee will be required to rebook.
3. No-Shows & Late Arrivals & Late Cancellations
- If a client fails to show up or cancels less than 24 hours in advance, the full session fee is charged.
- Late arrivals beyond 15 minutes may result in a shortened session.
- ⏳ If you arrive late, your session may be shortened to avoid delays for other clients.
- If you are more than 15 minutes late, your appointment may be canceled and treated as a no-show.
4. Why This Policy?
When an appointment is booked, we reserve that time just for you. Last-minute cancellations or no-shows mean that other clients miss the opportunity to book, and we are unable to fill that time slot. Thank you for your understanding and respect for our scheduling process.
If you have any questions or need assistance with rescheduling, please contact us in advance.
✨ We look forward to supporting you on your health journey! ✨
5. Contact Us
For questions about these policies, contact us at:
📧 Email: vanessa@journey2health.co.za
📞 Phone: 082 645 5848
By engaging with Journey 2 Health, you acknowledge and accept these policies.
Last Updated: 2025-03-04
Medical Disclaimer
3. Medical Disclaimer
Effective Date: 2015-03-01
Last Updated: 2025-03-04
1. No Medical Advice
- The information and services provided by Journey 2 Health are for educational purposes only.
- Our programs are not a substitute for professional medical care or diagnosis.
2. Consultation With Healthcare Providers
- Always consult a licensed healthcare professional before making dietary, supplement, or fitness changes.
- We do not diagnose, treat, or cure medical conditions.
3. No Guarantees
- Wellness outcomes vary per individual. We do not guarantee specific results.
4. Contact Us
For questions about these policies, contact us at:
📧 Email: vanessa@journey2health.co.za
📞 Phone: 082 645 5848
By engaging with Journey 2 Health, you acknowledge and accept these policies.
Last Updated: 2025-03-04
Privacy Policy & POPIA Compliance
4. Privacy Policy & POPIA Compliance
Privacy Policy & POPIA Compliance
Effective Date: 2015-03-01
Last Updated: 2025-03-04
At Journey 2 Health, we are committed to protecting your privacy and ensuring that your personal information is collected and used responsibly, transparently, and in compliance with South African laws, including the Protection of Personal Information Act (POPIA).
This Privacy Policy outlines how we collect, use, store, and disclose your personal information.
1. Why This Policy Exists
We believe in being transparent about how we handle your information. This Privacy Policy ensures that:
✔ You know what data we collect and why.
✔ You understand how we use your data and who we share it with.
✔ You are aware of your rights regarding your personal information.
✔ We comply with POPIA and other relevant data protection laws.
2. Personal Information We Collect
We may collect the following types of personal information:
🔹 Contact Information – Name, email address, phone number, physical address.
🔹 Identity Information – National ID number, passport number.
🔹 Financial Information – Bank account details, payment information.
🔹 Technical Information – IP address, browser type, device identifiers, and website usage data.
🔹 Communication Information – Any messages or interactions you have with us (e.g., via WhatsApp, email, or online forms).
We only collect personal information that is necessary for the purposes outlined in this policy.
3. How We Collect Personal Information
Your data is collected through the following methods:
- Directly from you when you complete a form, make a booking, contact us, or subscribe to our newsletter.
- Automatically, through cookies and similar technologies when you visit our website.
- Through third-party services, such as WhatsApp or payment processors, when you interact with us via these platforms.
4. How We Use Your Personal Information
We use your information for:
✅ Providing Services – To manage your appointments, process payments, and deliver services.
✅ Communication – To respond to inquiries, send confirmations, and provide updates.
✅ Marketing (with Consent) – To inform you about promotions, newsletters, or events.
✅ Legal Compliance – To comply with tax, regulatory, and legal requirements.
5. Sharing of Personal Information
We do not sell your personal information. However, we may share it with:
- Service providers who assist us in delivering our services (e.g., payment processors, email platforms).
- Affiliated companies for operational purposes.
- Legal authorities, if required by law or for fraud prevention.
We ensure that any third parties we work with adhere to strict confidentiality agreements.
6. Data Security & Storage
🔒 We take reasonable security measures to protect your personal information from unauthorized access, loss, or misuse.
🔒 Your data is stored securely and is only retained for as long as necessary.
If you believe your data has been compromised, please contact us immediately at vanessa@journey2health.co.za.
7. Your Rights Under POPIA
As a South African citizen or resident, you have the right to:
✔ Access the personal information we hold about you.
✔ Request corrections to inaccurate or outdated information.
✔ Request deletion of your data (subject to legal obligations).
✔ Withdraw consent where applicable (e.g., unsubscribe from marketing).
To exercise your rights, email us at vanessa@journey2health.co.za.
8. WhatsApp & Third-Party Services
When you contact us via WhatsApp (owned by Meta), your information may be collected by WhatsApp as well. Please review WhatsApp’s Privacy Policy to understand how your data is handled on that platform.
9. Policy Updates & Effective Date
We may update this Privacy Policy from time to time. The effective date (shown at the top of this page) indicates when the policy was last revised.
✔ If we make significant changes, we will notify you via email or a notice on our website.
✔ We encourage you to review this policy regularly to stay informed about how we protect your data.
We are here to ensure your data remains secure and your privacy is respected.
10. Contact Us
For questions about these policies, contact us at:
📧 Email: vanessa@journey2health.co.za
📞 Phone: 082 645 5848
By engaging with Journey 2 Health, you acknowledge and accept these policies.
Last Updated: 2025-03-04
Social Media & Content Disclaimer
5. Social Media & Content Disclaimer
Effective Date: 2025-03-01
Last Updated: 2025-03-04
1. Informational Content
All content on our Instagram, Facebook, YouTube, LinkedIn, and TikTok is for informational purposes only. It does not constitute medical, nutritional, or legal advice.
2. Individual Results May Vary
Health and fitness results differ from person to person. We make no guarantees regarding outcomes.
3. No Client Relationship Through Engagement
Following or engaging with our social media does not create a professional-client relationship.
By interacting with our content, you acknowledge and agree to this disclaimer.
4. Contact Us
For questions about these policies, contact us at:
📧 Email: vanessa@journey2health.co.za
📞 Phone: 082 645 5848
By engaging with Journey 2 Health, you acknowledge and accept these policies.
Last Updated: 2025-03-04
Client Consent & Liability Waiver
6. Client Consent & Liability Waiver
Effective Date: 2025-03-01
Last Updated: 2025-03-04
1. Voluntary Participation
By signing up for a wellness consultation, health test, or fitness program, clients confirm they: ✔ Understand the risks involved
✔ Are participating voluntarily
✔ Accept full responsibility for their health choices
2. Release of Liability
Clients waive all claims against Journey 2 Health for injuries, allergic reactions, or adverse effects arising from recommendations.
3. Confidentiality
All client health data remains confidential and is handled in accordance with POPIA.
By engaging with our services, you acknowledge and agree to this waiver.
4. Contact Us
For questions about these policies, contact us at:
📧 Email: vanessa@journey2health.co.za
📞 Phone: 082 645 5848
By engaging with Journey 2 Health, you acknowledge and accept these policies.
Last Updated: 2025-03-04
Affiliate & Sponsorship Disclosure Policy
7. Affiliate & Sponsorship Disclosure Policy
Effective Date: 2015-03-01
Last Updated: 2025-03-04
1. Affiliate Links & Paid Partnerships
We may promote products from Zinzino, Annique, or other health brands. Some of these links are affiliate links, meaning we may earn a commission.
2. Honest Reviews
- We only recommend products we personally believe in.
- Sponsored content will always be clearly disclosed.
3. FTC & ASA Compliance
- In accordance with the Advertising Standards Authority (ASA) South Africa, we will always disclose sponsorships & partnerships.
- Posts with affiliate links will include: “This post contains affiliate links. I may earn a commission if you purchase.”
By engaging with our content, you acknowledge and accept these disclosures.
4. Contact Us
For questions about these policies, contact us at:
📧 Email: vanessa@journey2health.co.za
📞 Phone: 082 645 5848
By engaging with Journey 2 Health, you acknowledge and accept these policies.
Last Updated: 2025-03-04